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Effective date: November 4, 2026
Delmarva Communications, Inc. ("Delmarva," "we," "us," or "our") respects your privacy. This policy explains how we collect, use and disclose personal information through store.delmarvacom.com and in communications relating to website accounts, orders, quote requests and customer support.
Information you provide. When you create an account, place an order, request a quote, sign up for updates or contact us, we collect the information needed to respond to that activity. Depending on the activity, this can include your name, company, email address, telephone number, billing and shipping addresses, account information, order and quote details, communication preferences, and the information you include in a form or message.
Payment and transaction information. Payment services used at checkout handle payment details. We receive order and transaction information needed to process and administer your purchase, such as the amount and payment status. Do not send full payment-card numbers or security codes through our general contact form or email.
Website and device information. Our website and its service providers collect technical and usage information through cookies, similar technologies and normal website operations. This can include your IP address, browser and device information, pages visited, interactions, referral information and browser or session identifiers. You can browse without creating an account, but browsing does not mean that no technical information is collected.
We use information to:
We disclose information as needed to providers that support these activities. Depending on the service, these include ecommerce hosting and support providers, payment processors, quote-management services, shipping and delivery providers, email and communications providers, and website analytics services.
Our storefront uses BigCommerce. Quote Ninja supports quote-related functionality. The website also uses Google Analytics for website measurement and Google Tag Manager to manage website tags. Information handled by these services can include the contact, transaction or technical information relevant to their functions.
Google explains its handling of information from websites using its services at How Google uses information from sites or apps that use its services. A service provider's own privacy practices may also apply to its processing.
We may also disclose information to comply with legal requirements or valid legal process, establish or defend legal claims, prevent fraud or unlawful activity, or protect the rights, property or safety of our business, customers or others. Information may be disclosed in connection with a merger, acquisition or transfer of business assets, subject to applicable requirements.
Cookies and similar technologies help operate security, sessions, shopping cart, checkout, preferences and quote features. Analytics technologies help us understand visits and interactions with the website.
You can review your browser's settings to block or delete cookies. Blocking necessary cookies may affect account, cart, checkout or other requested features. Browser cookie settings do not necessarily stop all server-side processing or information already received by a service provider.
Google provides a Google Analytics opt-out browser add-on for supported browsers. Its coverage and operation are described by Google; it does not control every service on this website. You can also contact us about your privacy choices using the details below.
You can unsubscribe from promotional email using the instructions in the message or by contacting us. Unsubscribing from marketing does not stop necessary communications about your account, an order, a quote or a service you requested.
We retain personal information for the purposes described in this policy, taking account of the nature of the information and our business and legal requirements. Relevant factors include fulfilling orders and services, maintaining account and transaction records, responding to questions, handling warranty matters and disputes, preventing fraud, and meeting tax, accounting and other legal obligations. Retention can differ by record type. You may contact us to ask about or request deletion of your information, subject to applicable requirements and exceptions.
We take reasonable measures intended to protect personal information, including HTTPS for website communications. No method of transmission or storage is completely secure. Please protect your account credentials and contact us if you believe your account has been used without authorization.
Depending on your location and applicable law, you may have rights to confirm whether we process your personal information, access or obtain a copy of it, correct inaccuracies, request deletion, withdraw consent, or opt out of certain uses or disclosures for targeted advertising, sale or sharing of personal information, or profiling that produces legally significant effects. These rights and their exceptions depend on the law that applies.
To submit a request, use our Contact Us form and start your message with "Privacy request," or contact us by telephone or mail below. Describe your request and provide enough information for us to identify the relevant account, order or communication. Please do not include sensitive identity documents in an initial message.
We may need to verify your identity or a representative's authority before acting on a request. We will review and respond to requests as required by applicable law. We may retain information or limit a request where permitted or required by law. If a request is denied, you may use the same contact channels to request a review or an appeal where an appeal right applies; identify the message as a "Privacy appeal." We do not discriminate against individuals for exercising applicable privacy rights.
Our business and service providers may process information in the United States and other locations where they operate. Privacy laws in those locations may differ from those where you live.
Our website may link to independent third-party websites. Their privacy notices govern their own information practices. This policy describes Delmarva's practices and does not replace those notices.
Our website is intended for business and other adult customers and is not directed to children under 13. If you believe a child has provided personal information through the website, contact us so we can review the matter and take appropriate action.
We will post updates on this page and revise the effective date. We will provide additional notice or request consent when required by applicable law. Use of the website does not replace a separate consent where the law requires one.
Delmarva Communications, Inc.Attention: Privacy requests113 J&M DriveNew Castle, DE 19720Telephone: 1-877-677-1230Online: Contact Us
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