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At Delmarva Communications, Inc., we want our customers to be confident in their purchase. Please review our return and exchange policy before returning any merchandise.
IMPORTANT NON-RETURNABLE ITEMSProgrammed or configured radios, customized communications equipment, and special-order products are not eligible for standard return or exchange.
Eligible products may be returned within 30 calendar days of delivery.
To qualify for a return, merchandise must be:
Products purchased as part of a kit, bundle, or set must be returned complete.
Delmarva Communications, Inc. reserves the right to refuse returns that do not meet these requirements.
All returns require prior authorization from Delmarva Communications, Inc.
Please contact us with your order number, the product(s) you wish to return, and the reason for the return.
Do not ship merchandise back without prior authorization. Unauthorized returns may be refused or returned to the sender.
Once your return is approved, Delmarva Communications, Inc. will provide return instructions.
For eligible non-defective returns, the customer is responsible for all return shipping costs.
We strongly recommend using a trackable and insured shipping method. Delmarva Communications, Inc. is not responsible for merchandise lost or damaged during return shipment.
Original shipping and handling charges are non-refundable unless the return is the result of an error by Delmarva Communications, Inc. or a verified defective product.
Eligible non-defective returns are subject to a 20% restocking fee.
The applicable restocking fee will be deducted from the customer's refund after the returned merchandise has been received and inspected.
No restocking fee will be charged for products verified by Delmarva Communications, Inc. to be defective or shipped incorrectly.
Radios or communications equipment that have been programmed, configured, customized, activated, or otherwise prepared specifically for a customer's requirements are not eligible for return or exchange.
This includes, but is not limited to, equipment that has received customer-specific:
Customers should carefully verify radio models, frequency bands, features, and programming requirements before placing an order.
Special-order, custom-order, made-to-order, or non-stock products are not eligible for return or exchange.
Products specifically ordered from a manufacturer, distributor, or supplier to fulfill a customer's order may be considered special-order products even if the product is normally manufactured or sold by that supplier.
Customers should verify product specifications and compatibility before placing a special order.
If you receive a product that you believe is defective, damaged upon arrival, or different from the product you ordered, please contact Delmarva Communications, Inc. promptly.
We may request photographs, serial numbers, packaging information, troubleshooting information, or other documentation to verify the issue.
Once Delmarva Communications, Inc. verifies that a product is defective or was shipped incorrectly by us, no restocking fee will apply.
Depending on the circumstances, Delmarva Communications, Inc. may provide a replacement, exchange, repair, manufacturer warranty assistance, or refund.
Certain products may be covered by a manufacturer's warranty and may be subject to the manufacturer's warranty procedures.
In addition to programmed/configured radios and special-order products, the following are not eligible for standard returns unless otherwise approved by Delmarva Communications, Inc.:
Approved exchanges are subject to the same eligibility requirements as returns.
If you ordered the wrong eligible product and would like a different item, please contact Delmarva Communications, Inc. for return authorization.
Any price difference, applicable shipping charges, and restocking fees may apply.
Programmed/configured radios and special-order products are not eligible for standard exchanges.
Once an authorized return is received, Delmarva Communications, Inc. will inspect the merchandise to verify its condition and return eligibility.
Approved refunds will be processed within 7 business days after inspection.
Refunds will generally be issued to the original method of payment. Your bank or credit card provider may require additional processing time before the credit appears on your account.
Applicable restocking fees, return shipping charges, missing-item charges, or other authorized deductions may be subtracted from the refund.
Before shipping any product back, please contact Delmarva Communications, Inc. and provide:
Important: Do not send merchandise to Delmarva Communications, Inc. until your return has been authorized and return instructions have been provided.
If you have questions about whether a product is eligible for return or exchange, please contact Delmarva Communications, Inc. before placing the order or shipping a product back to us.
We appreciate your business and will work to handle authorized returns as efficiently as possible.
